Cino warrants its products against defects in workmanship and materials from the date of shipment, provided that the product is operated under normal and proper conditions. The warranty provisions and durations are furnished by different warranty programs. The above warranty does not apply to any product which has been (i) misused; (ii) damaged by accident or negligence; (iii) modified or altered by the purchaser or other party; (iv) repaired or tampered by unauthorized representatives; (v) operated or stored beyond the specified operational and environmental parameters; (vi) applied software, accessories or parts are not supplied by Cino; (vii) damaged by circumstances out of Cino’s control, such as, but not limited to, lightning or fluctuation in electrical power. Any defective product must follow the warranty program and RMA procedures to return Cino for inspection.
A RMA (Return Materials Authorization) is required for all repairs sent to Cino Service Center. If you have any questions about the RMA process, please contact us.